General Terms and Conditions of Sale

Online shop – International Red Cross and Red Crescent Museum

The English version of these General Terms and Conditions of Sale is a translation from the French. In the event of any discrepancies or contradictions with the original, the French version shall prevail.

1. SCOPE

The General Terms and Conditions of Sale (“GTCS”) apply to online orders (“Order” or “Orders”) placed on the website of the International Red Cross and Red Crescent Museum (the “MICR”) for:

  • admission tickets (e-tickets)
  • guided tours (given by an e-guide)
  • merchandise from the Museum store
  • all other requests for services.

The MICR reserves the right to amend the GTCS at any time. The version of the GTCS in force when the Order or purchase is concluded will be applicable.

Orders are processed subject to availability and to quotas allocated to each offer. When the customer receives the ordered merchandise, they must check to ensure it corresponds to their Order.

By ticking the box “I have read, understood and accept the terms and conditions”, the customer declares that they unconditionally accept the GTCS, are at least 18 years old and has the legal capacity or parental consent to place an Order.

2. rates

Prices are given in Swiss francs (CHF) and include all taxes.

Orders are payable by bank card via the MICR’s secure payment system.

3. ordering admission tickets

An Order for an admission ticket will generate an e-ticket delivered by email. E-tickets will not be sent by post, nor will they be payable by invoice.

An e-ticket is only valid for the date indicated on the ticket. E-tickets cannot be returned, exchanged or refunded.

An e-ticket is valid if it is displayed using a device such as a smartphone or tablet. E-tickets can also be printed; however, partially printed or illegible e-tickets will not be accepted and will be considered invalid.

No refunds will be issued for lost or stolen e-tickets.

People entitled to a reduced admission fee must be able to show proof of eligibility at the entrance gate. Anyone who presents invalid identification will be denied admission.

4. ordering a guided tour

Guided tours are limited to a maximum of 20 people.

Ordering a guided tour will generate an Order confirmation. This will not be sent by post, nor will it by payable by invoice.

Once payment is made, the ticket for a guided tour can be downloaded to your personal account, for printing or presentation at the Museum on an electronic device.

4.1 reservations

Reservations for guided tours are only valid for the date and time indicated on the Order confirmation. Reservations will be processed subject to availability of times, dates and languages.

Reservations for guided tours must be made at least ten working days prior to the tour date.

People entitled to a reduced admission fee must be able to show proof of eligibility at the entrance gate. Anyone who presents invalid identification will be denied admission.

4.2 CANCELLATION/POSTPONEMENT

Requests to cancel or postpone guided tours must be made in writing by the customer to visit@redcrossmuseum.ch no later than three working days before the tour’s scheduled date. After that day, tours cannot be changed and no refund will be issued.

The MICR makes every effort to guarantee the availability of guided tours. Any cancellations of tour services by the MICR will result in a refund. No refund can be claimed, however, in cases where the MICR is obliged to cancel a tour as a result of force majeure.

4.3 refunds for guided tours

All refunds are made via bank transfer. No refunds will be issued by MICR reception staff.

5. ordering merchandise from the store

The MICR reserves the right to refuse an Order for merchandise from the store.

Customers will be informed if an ordered product is not available for delivery.

5.1 delivery

All Orders will be delivered to the address provided by the customer. Responsibility for merchandise passes to the customer as soon as it is transferred to the carrier. Delivery of ordered merchandise is made by Swiss Post.

No deliveries can be made outside Switzerland and the Principality of Liechtenstein. The customer is must pay delivery costs.

5.2 inspection of merchandise and returns

The customer is responsible for inspecting the quantities and condition of the merchandise upon delivery. If the customer observes any omissions or damage, they must submit a claim with the MICR within seven days following delivery.

All claims must be sent to boutique@redecrossmuseum.ch.

5.3 refunds for merchandise

All refunds will be made via bank transfer and must be requested in an email sent to the following address: boutique@redcrossmuseum.ch.

No refunds will be issued by MICR reception staff.

No refund can be claimed in cases where the MICR is forced to cancel an order as a result of force majeure.

6. data protection

The MICR complies with the legislation in force when collecting and processing personal data. The MICR safeguards its customers’ data using appropriate technical and organizational methods and keeps them confidential.

6.1 statistical purpose

To enable the MICR to provide offers in line with market demand, the customer agrees to allow the MICR to store and use their personal data for statistical purposes.

At any time, the customer may refuse to allow their personal data to be used for statistical purposes. This will have no effect on the legality of data processing carried out during the period for which valid consent has been granted.

To exercise their right of objection with regard to statistics, the customer must send a written request to donnees@redcrossmuseum.ch.

6.2 other data protection policies

Additional information on how the MICR processes data can be found in the privacy policy available at https://www.redcrossmuseum.ch/en/privacy-policy/.

7. applicable law and place of jurisdiction

The applicable law will be Swiss law and the place of jurisdiction will be Geneva.

contact/department

Visitor department
International Red Cross and Red Crescent Museum
Rue de la Paix 17
1202 Geneva

April 2021